Terms and Conditions

By booking lessons we assume that you have read and agree with the following terms:

Lessons

When you book a lesson or package, EnglishwithLaurie (EWL) will liaise with you to arrange a meeting time/s and location to suit both parties.

EWL will offer you a free initial 30 mins trial lesson to discuss your intentions, preferences and aptitude, and also to share with you our teaching style.

You will receive an appropriate level of tuition according to you needs and wishes. Students' feedback is important and every effort will be made to deliver the most appropriate level of content to suit the student.

Any matters relating to payment, scheduling trials/lessons or anything else can be discussed directly at any time on englishwithlaurie@gmail.com.

Equipment

Students are advised to fully test their technical configuration for the agreed communication method, e.g. Skype, Zoom, ahead of any lesson. Any time spent configuring these details during the lesson, e.g. if the video / microphone will not be refundable.

Lateness

The lessons' time and chosen media are considered to be “agreed” after the student has confirmed their acceptance of these details. If either student or tutor joins at least 5 minutes after the agreed time, they will be considered “late”.

If the student is late, it is at the tutor’s discretion whether they may offer to provide the full lesson duration, thereby overrunning the original end time.  Otherwise, the tutor will give the lesson only for the remaining (originally scheduled) time. If the student is not present at lesson time, this will be considered a no show after 15 mins waiting time and the lesson will be debited against the student's lesson package.

If the tutor is late, and if the tutor is able to, they will offer to provide the full lesson duration, thereby overrunning the original end time. If this is not agreeable, the tutor will further offer to add the outstanding time to a future lesson. If the tutor is later than 15 minutes and has not communicated the situation to the student, the lesson will be considered cancelled and it will not be debited against the student’s package.

Payment

Payment is expected in advance for all packages and individual lessons, at least 48 hours before your first scheduled lesson. If payment is not made 48 hours before your lesson, we reserve the right to cancel and/or re-allocate your lesson. The same rule applies to all parties attending a group lesson.

Cancellation / Rescheduling

We completely understand that students may need to move or cancel a lesson. Students must give at least 24 hours notice to cancel a lesson. The lesson will be fully charged if less than 24 hours notice is given or the student doesn't show up.

Lessons can be rescheduled at any time according to availability. In this case please contact me at englishwithlaurie@gmail.com to agree a new lesson time.